Frequently Asked Questions.
Here are some common questions about our Natural Slate Products.
Are the Slate Samples really FREE?
YES, just fill in the form and you will receive a 100x100x10mm sample of our slate in your chosen colour in a few days, FREE and delivered direct to your door.
What is a Calibrated Slate Tile?
There are three main types of tiles available for flooring:
Calibrated Slate Floor Tiles are machined on the underside and have virtually no variation in thickness, making them the easiest floor tile to lay.
Ungauged Slate Floor Tiles are just split slate, riven on both sides. They vary in thickness and so require more adhesive when laying.
Gauged Slate Floor Tiles are lightly machined on the underside to stop them rocking but will vary in thickness again, requiring more adhesive and making them harder to lay.
When will I receive my order?
Once you have successfully checked out on our website we receive your order almost instantly, we then pass this onto our warehouse for picking, quality checking and packing onto pallets. From Order to Dispatch is Usually 2 Days, we use a pallet delivery network company to deliver our pallets within 2 days.
Bespoke orders will take a little longer due to additional cutting and finishing but you will be informed of a delivery date as soon as possible.
What is your returns policy?
We abide by all distance selling rules and returns within 14 days after delivery are accepted. Unless the goods are deemed to be faulty, the buyer must pay for the return delivery and a restocking charge. Please call our office 01487 829401 if you wish to return your Slate Products for any reason.
Bespoke items which have been custom made to your specifications are non-returnable.
What is your minimum order quantity?
We do not have one, you can order as much or as little as you require!
Why Brazilian Slate Floor Tiles, Sills and Hearths
With many years experience in the Slate industry we have found that Brazilian Slate has the best qualities for these applications due to the unique deposits found in our selected Brazilian quarries. It is durable and hard-wearing, lasting for many many years…. 50 million and counting!
Do I have to seal the Slate
We recommend sealing the slate before fitting and again after fitting, using a quality external or internal sealer, depending on your project.
This will help protect your new Slate Flooring, Sill or Hearth from weathering, aiding stain resistance and keeping your Natural Slate looking it’s best.
What is the thickness of your Slate Products?
Our Calibrated Brazilian indoor Slate Floor Tiles are 10mm Thick
Our Calibrated Brazilian Outdoor Slate Floor Tiles are 15mm Thick
Our Brazilian Flooring Project Packs are calibrated 10 15-20mm for a more natural outdoors look.
Our Slate Sills vary in thickness depending on your requirements, usual sizes are 20 and 25mm thick.
Our Slate Hearths are Custom Made so can be any thickness you require, maximum 75mm
Its hard to see the texture of the Slate Floor Tiles on the pictures?
We know how important this is to our customers. Unfortunately it is very hard to show this in a picture on a screen. This is why we offer a free sample so you can touch and feel our slate products first hand.
Click Here to order your free sample
My room is 10sqm exactly, should I order more than 10sqm?
We recommend ordering at least 10% extra to allow for cutting and wastage. For more complex projects we would suggest you consult your tiler.